Refund, Upgradation, Support Policy

Update: July 2025

Thank you for purchasing QuickMart, an Incroyable product.

The following terms are applicable for any development/customization work that you purchased/requested with/from us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Refund Policy:

• “Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Incroyable Apps
• “Products” refers to the items offered for sale on our website.
• “Orders” means your request to purchase Development/Services from Us.
• “Service/Support/Customization” refers to the in-house support ticket system
• “Website” refers to QuickMart, accessible from quickmartlp.incroyableapps.com
• “You” means the individual accessing or using the service, the company, or other legal entity on behalf of which individual is accessing or using the Service, as applicable

Your order Cancellation Rights/ Refund Policy

Once the project starts and the amount is paid upon agreement, the amount is non-refundable. But as We are selling a service and the service can not start immediately, You can ask for a refund within 24 hours of payment.

When the development/customisation process is ongoing, and a new version of the software is released, we are not bound to move the development/customisation to the latest version.

Automatic software upgradation after customisation is not applicable, and We are not responsible if your system gets broken after applying updates by yourself. You need to deal separately if You want to upgrade your system by Us.

Support Policy

There will be no support after the development/customization process is done. But Before releasing the applications or within the customisation process, You will get 2 revision options; there will be no revisions acceptable after it is released or handover the codebase is to you.

When you are placing an order for any of our Development/Customisation, You indicate that you have read these policies properly. This also proves that You agree with and fully accept the terms of these policies. We ask you not to place an order with Us if You do not agree with the terms and conditions and policies.

Extended Support Policy

At QuickMart, we provide our customers with 3 months of free technical support from the date of purchase for any of our software source code. Our support includes help with technical issues related to the software source code.

If a customer’s support period has expired, he/she can purchase an extension of 6 months of support through our support portal.

Please note that the extended support period is only for technical issue fixing and does not include customization, development, or consulting services.

Any requests for services outside of technical issue fixing will be subject to additional fees.

If you have any questions about our support policies or services, please contact us through our support portal.

Thank you for choosing QuickMart.